FAQ

Returns & Exchanges

All Jem sales are final. If you are undecided on which colorway(s) to purchase, please reference our Instagram or e-mail us for additional photos.

If a product is damaged, please send a message to contact@jem-newyork.com and we’ll be happy to assist.

Sizing

Each Studio Ring is offered in sizes 6, 8 & 10 and utilize standard ring sizing. Please see exact width measurements below:

Size 6: 16.5mm

Size 8: 18.1mm

Size 10: 19.8mm

Care

Each piece is hand cast, set and polished in New York City. The metal may dull over time if not properly cared for. We recommend storing your Studio Ring in the provided membrane box for added protection and longevity. To preserve shine, we recommend removing the Studio Ring when in contact with water (such as showering, swimming, etc.).

Availability

Each Studio Ring is made in limited quantities. If your preferred colorway and/or size is sold out, please e-mail us at contact@jem-newyork.com to inquire when we will be receiving our next shipment.

Customization

Have a specific colorway in mind that is not listed on our site? We can make your dreams a reality! E-mail us your idea and we’ll be happy to help bring your creation to life. Customizations include assorted metals (gold, rose gold or rhodium) as well as assorted gemstones.